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We offer Customer Service support via email only.Please email the appropriate department to handle your request. |
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PRE-SALE Questions:ShopCircle@gmail.com
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POST-SALE Questions:ShopCircleService@gmail.com
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*** If your item is eligible for a 7-day warranty/guarantee against DOA, then you may request to return the item if it is defective. You must request an Return Authorization (RA) within 7-days by clicking here to send us an email. At our sole option, we will ship you a replacement or refund your money. As stated in the Auction Rules, compatibility is the buyer's responsibility-- we will not issue a refund or make an exchange if you bid on the wrong part. Shipping costs associated with any return are the responsibility of the Purchaser and will not be reimbursed. If an item is returned without an Return Authorization (RA) Form, it will not be accepted and will be returned to you. All returned products found to be non-defective upon inspection will be subject to a 20% restock fee.
FEEDBACK POLICY
Once you have received your item and are happy please consider leaving us positive feedback. We will be happy to do the same for you.
Please use our customer service emails to ask questions prior to purchasing (Pre-Sale) or to resolve any issues after purchasing (Post-Sale).
We reserve negative feedback for dreadful auction experiences and for non-paying bidders.
Insurance is not included in the shipping cost--please click here to email us for quotes (especially international bidders).
If you are ordering several items, ask us to combine shipping fees--we will try to accommodate this request.
If we are shipping to a Texas address, we will add 8.25% sales tax.
We cannot accommodate any requests for pickups. All items must be shipped.
Any shipping damages must be reported immediately to us and to the carrier (UPS or USPS).
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